Shipping policy
Order Processing
At Cotswolds Leather Company, we carefully prepare and package every order to ensure your leather goods arrive safely and in excellent condition.
Orders are typically processed within 1–3 working days after payment confirmation. During busy periods, promotional events, or holiday seasons, processing times may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your shipping details and tracking information where available.
UK Delivery
We currently offer delivery within the United Kingdom.
Standard Delivery
- Estimated delivery time: 2–5 working days after dispatch
- Delivery charges are calculated at checkout
- Tracking information will be provided where available
Express Delivery
Where available, express delivery options may be offered at checkout. Delivery times and costs will be displayed before you complete your purchase.
Please note that delivery times are estimates and are not guaranteed, as delays may occasionally occur due to courier services, weather conditions, or circumstances outside our control.
International Delivery
We may offer international shipping to selected countries.
International delivery times vary depending on the destination and customs processing. Any applicable import duties, taxes, customs fees, or handling charges are the responsibility of the customer.
Cotswolds Leather Company is not responsible for delays caused by customs clearance or additional charges imposed by the destination country.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
Please allow some time for tracking information to update after your parcel has been collected by the courier.
Delivery Address
Please ensure that your delivery address is correct before completing your purchase.
We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional delivery charges may apply for reshipping.
Lost or Damaged Parcels
We take great care when packaging your order. If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and the product so we can investigate.
If your order appears to be lost in transit, please contact us and we will work with the delivery provider to resolve the issue.
Changes to Orders
If you need to change your delivery address or cancel your order, please contact us as soon as possible.
Once an order has been dispatched, we are unable to make changes to the delivery details.
Contact Us
If you have any questions regarding shipping, please contact our customer support team:
Email: cotswoldsleather@gmail.com
Phone: +44 07932557492
Customer support hours: Monday–Friday, 9am–5pm GMT